Lucid says service wait times dropped 20% globally in the third quarter after the company expanded its technician and service-support staff by more than 40% in a single quarter, Electrek reported. Both comparisons are against the second quarter, not against a year earlier. After that 40% increase in technicians, advisors and concierges, Lucid wants the figure at 50% by the end of 2026 and 60% by the first quarter of 2027. Mobile service capacity in North America grew 15%, with a 40% target for year-end, and the company is adding 20 Gravity Mobile Service vans. Billy Hayes, Lucid's chief customer officer, said the company is "adding service personnel, and increasing Mobile Service capacity to reduce wait times and provide more convenient, responsive support."
The hiring follows a hard year of cuts. Lucid laid off 18% of its workforce in June, its second reduction in four months after a 12% cut in February, with roughly 1,500 people leaving across those two rounds. Owners noticed. On the LucidOwners forum, one Air Touring owner posted in early October that Lucid had told them in writing to expect "a service time of about 7 weeks" at the Beverly Hills Service Center. Other threads blamed service-department layoffs for slow repairs and recall work. Lucid has not published the average wait time behind the 20% improvement, so a drop from seven weeks would still leave more than five weeks, while a drop from a much shorter baseline would be a smaller real-world change.
New locations include a combined Studio and Service Center now open in Mission Viejo, California; Studio and Service Center operations later this year in downtown Los Angeles and Dallas; and a Highland Park, Illinois, site in the first quarter of 2027. A growing number of Certified Collision shops are being allowed to handle recall campaign work. Overseas, Munsterhuis Autobedrijven is the first retail partner in the Netherlands, in Hengelo; Cloppenburg Automobil SE is to open a Duisburg retail and service site in January 2027; Autohaus Possögel starts authorized service in Naumburg, Germany, in December; and Emil Frey France will support a launch in France. In Saudi Arabia, Lucid opened its first company-owned body and paint center in Riyadh, with more sites in Riyadh and Dammam due in the first half of 2027. The company delivered 3,806 vehicles in the third quarter, down 7% year over year. It burned $1.04 billion in free cash flow in the quarter and, Electrek noted, remains funded into late 2027 after the Public Investment Fund added another $1.75 billion.
The verified news is a 20% drop in reported wait times, a 40% quarterly increase in service staff, and a list of new shops and vans. It is not a published average wait in days, and it is not a claim that service problems are over.